Returns & Exchanges
At XTOOL, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach Shipping Label
Download and print the prepaid return shipping label provided by our portal and affix it clearly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing